Course Duration: 2 Days

Course Category: Soft Skills Training

 

14 PDUs (Professional Development Units)

Effective Managerial & Supervisory Skills


Course Overview

It is an achievement to become a manager or a supervisor. Most reach this coveted position due to their domain expertise, hours spent in a role and a variety of soft skills that they demonstrate. However, very few are formally coached to assume this responsibility. As a result, many managers spend years in a trial and error mode.

 

Managers also face an unenviable task of managing not only their own or their team’s performance but also to manage bosses and stakeholders.

 

This two day course attempts to provide the newly minted and experienced managers with several insights, ideas and techniques to build up their ability as a successful and an effective manager.

 

This course shall also introduce some concepts of leadership that all managers are required to demonstrate in varying degrees.

 

This course is equally beneficial for experienced or new managers.


Who Should Attend

  • Directors, Leaders, Department Heads or Business Owners
  • Managers: Line Manager, Project Manager, Divisional, Departmental or Domain Manager
  • Anyone who manages people, i.e. Educators, Doctors, Lawyers, Politicians, etc.

Course Outline                             

Leadership Awareness

  • What is leadership?
  • Role of a leader
  • Difference between a manager and a leader

Communication Skills

  • Skills required to be an effective communicator
  • Effective listening skills
  • The art of asking questions
  • Body language

Telephone etiquette

 

Handling Meetings

  • Handling conference calls
  • Facilitating Meetings
    • Importance & preparation of agenda and minutes
    • Handling the group dynamics

Stress Management

  • Stress & performance
  • Causes of Stress
  • Managing and coping with Stress
  • Dealing with emotions

Feedback

  • Providing feedback
  • Soliciting feedback
  • Expressing disagreement

Conflict Resolution

  • How to resolve conflicts
  • Conflict resolution styles
  • Uses of different styles

Time Management

  • Four pillars of time management
  • Goal setting
  • Planning & Prioritising
  • Overcoming obstacles

Team building

  • Building Blocks of teams
  • Motivating self and the team
  • Building Trust

Delegation

  • Various leadership styles
  • Adapting leadership styles
  • The managerial grid
  • Coaching
  • Mentoring

Available Funding Support
Malaysia Only

HRDF Logo_02This course is HRDF SBL & HRDF SBL Khas Approved

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong> <font color="" face="" size=""> <span style="">

PMI, PMP, PMBOK, CAPM, PMI-ACP and the Registered Education Provider logo are registered marks of the Project Management Institute, Inc.
CMMI®, Capability Maturity Model®, Capability Maturity Modeling®, CMM®, PCMM® and Carnegie Mellon® are registered in the US Patent and Trademark Office by Carnegie Mellon University.
ISTQB® is a Registered Trade Mark of the International Software Testing Qualifications Board.
IIBA®, BABOK® and Business Analysis Body of Knowledge® are registered trademarks owned by International Institute of Business Analysis. CBAP® and CCBA® are registered certification marks owned by International Institute of Business Analysis. Certified Business Analysis Professional, Certification of Competency in Business Analysis, Endorsed Education Provider, EEP and the EEP logo are trademarks owned by International Institute of Business Analysis.
The APMG-International Agile Project Management, AgilePM and Swirl Device logos are trademarks of The APM Group Limited.
PRINCE2®, ITIL®, IT Infrastructure Library®, and MSP® are registered trademarks of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited.
The ITIL Licensed Affiliate logo is a trademark of AXELOS Limited.
SCRUM Alliance REP SM is a service mark of Scrum Alliance, Inc.